Last updated: 19/05/2025

1. Who is responsible for processing your data?

  • Controller: DARWIN & WOLF HOTELES Y TURISMO DARWOLF SA
  • Address: Calle Conocarpus S/N Intersección Escalecias Galapagos, Isabela, Puerto Villamil, Ecuador
  • Tax ID: 2091765120001
  • Contact email: info@braterht.com

2. What personal data do we collect?

Depending on the services, products or forms you use, we may collect:

  • Name and surname
  • Email
  • Phone number
  • Postal address
  • ID card or passport (when legally required)
  • Travel or stay dates
  • Travel preferences, interests, or any information you voluntarily provide
  • Payment and billing information
  • Information about reservations, purchases and contracted services
  • Browsing and cookies data (see specific cookies policy)

3. What do we use your data for?

We use your data exclusively to:

  • Manage reservations, purchases and services you request
  • Respond to requests, queries or complaints
  • Send you informational and marketing communications (if you have given your consent)
  • Comply with legal and fiscal obligations
  • Improve our services and personalize your experience as a customer
  • Perform statistical and satisfaction analysis (always anonymized)

4. What is the legal basis for processing?

  • Your explicit consent, by accepting this policy and checking the relevant box
  • Performance of a contract or provision of services
  • Compliance with legal or fiscal obligations
  • Legitimate interest of the company to improve products and services, provided your rights and freedoms do not override this interest

5. Do we share your data with third parties?

We only share your data with:

  • Providers necessary for delivering contracted services (technology platforms, payment systems, accommodation and activity suppliers, etc.)
  • Authorities or public bodies in compliance with legal obligations
  • We will never sell or transfer your data to third parties for commercial purposes without your consent
  • All third parties are bound by confidentiality agreements and compliance with current regulations

6. What are your rights?

You can exercise the following rights at any time:

  • Access to your personal data
  • Rectification of inaccurate or incomplete data
  • Erasure of your data
  • Restriction or objection to processing
  • Data portability to another provider

To exercise your rights, write to [privacy email], attaching a copy of your ID if required. We will respond within the legally established timeframe.

7. How long do we keep your data?

We keep your data only as long as necessary to fulfil the stated purposes or to address possible legal responsibilities. Specific retention periods depend on the type of relationship and applicable regulations. You may request deletion of your data when no longer necessary.

8. Security and confidentiality

We apply appropriate technical and organizational measures to ensure the security, integrity and confidentiality of your personal data, preventing alteration, loss, unauthorized processing or access.

9. Changes to the privacy policy

We may modify this policy due to legal changes, requirements from data protection authorities or new processing activities. We will inform you of relevant changes and you will always have access to the updated version on our website.